FAQS

What is The Cleaning Fairy guarantee?

We offer a 100% satisfaction guarantee. If something was missed, and you are not satisfied with your house or office cleaning, please notify us within 24 hours of the cleaning and we will send the team back out at our expense to correct the problem. If having the team return to your home is inconvenient we will adjust the price appropriately and to your satisfaction. We want to know if there was even a minor item you noticed that was not done the way you would like it to be done. We ask for performance feedback from all of our customers because we want to provide the cleaning that our customers want.

Do you have references?

Yes. And we ask you to post reviews online so that others can learn about our business. We also put them on our website. www.cleaningfairy.net

Do you bring all the cleaning supplies and equipment?

Yes, everything that is needed to clean your home is provided by the Cleaning Fairy. We bring soft cotton towels, cleaning brushes and scrubbies, extension dusters, dusting cloths, and microfiber mops to clean with. Our vacuums have HEPA filters to insure that the vacuum exhaust is safely filtered. All of the products used in your home are approved by you. Many of our products are green cleaners. We also have many unscented cleaners. If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know. We'd be happy to do so.

What days do you clean homes?

We are available Monday through Saturday. 8 AM to 8 PM. Sunday 1 PM to 8 PM. Offices can be cleaned during open hours or overnight when the business is closed. Phone service is also available 24/7.

Openings are available for one-time, weekly, bi-weekly, or monthly cleanings.

If you want regular maintenance cleanings, then weekly and bi-weekly appointments will be reserved on a fixed schedule. You can count on your day and time being consistent and you will know exactly when the cleaning team is going to be in your home every time.

Occasional and monthly cleaning appointmentscan be scheduled within the week that you call and often cleanings are available the next day.

How do you determine cleaning rates?

Our rates are based on the actual time it takes to clean your home plus the expense of supplies, equipment, and wages.The estimated cleaning time is determined by the square foot size of your home, plus the amount of cleaning that you want done, and the number of rooms cleaned, beds, baths, and also the number of occupants and pets. In our experience, the more frequent your cleaning and the more familiar the team is with your home, the less time it will take to complete, so your charge is less if you book us for a weekly, or bi-weekly service. The minimum price for cleaning service starts at $80. The average weekly service is $105 and average bi-weekly service is $135. Larger homes, the number of family members including pets, and number of cleaning tasks increase the average price.

Why does a deep cleaning or initial first time house cleaning take longer than a routine maintenance house cleaning?

When there is accumulation of dust and build-up in sinks and showers, the job is scrubbing intensive and takes longer to clean. Many people choose an initial deep cleaning to start, and then continue with a routine cleaning service. Depending on your individual needs, a initial cleaning can take twice as long as a regular maintenance cleaning. We do not charge a higher hourly rate for initial cleanings. We will clean whatever you request, and give recommendations when we do an in-home consultation, to assist you to best determine what your cleaning requirements are.

Is an initial deep cleaning the only option for the first cleaning visit?

No, the cleaning service at your home is your choice. Some people prefer to start a routine maintenance cleaning by using a priority list. Since often many rooms are not frequently used, a rotation schedule can used to clean low priority areas. If you choose to go with a time limit for cleaning, we guarantee that we will complete as many items as possible on your priority list. We will do the best job we can and clean as much as possible within your time limits. Some clients enjoy service on a frequent basis, and have us clean only their high priority, high traffic areas. The difference between all these options is simply your preferences and expectations. We'll start up your service any way you prefer.

Do you send an individual or a team of house cleaners?

We most often send a 2 or 3 person cleaning team depending on the client's home size and personal preference.

Will I get the same cleaning team every time?

Yes, just let us know your preference.

Do you require contracts?

No, we want our top quality cleaning, and good customer service to be the reason you schedule regular maintenance cleanings with us.

Do I have to be home when you clean?

No, it is entirely up to you. In fact, many customers prefer to give us a key or garage door code so we can clean when they are away. All keys in our possession are given a four digit code and are secured when not in use. Garage door codes are a great way to allow access to your home. If you prefer not to give out keys or door codes, then just schedule your cleaning at the time you leave for work and let the team in, and they will lock up when they are done.

I've never had a cleaning service before, how do I get started?

Call the office at (248) 943-0290 or email free_estimate@cleaningfairy.net and we can give you an idea of the estimated cleaning time for your home. In-home consultations can be scheduled to get an exact price. There is no fee for in-home consultations or estimates. We are happy to answer any questions you have about the cleaning services we provide.

How do I prepare for my first cleaning?

First do an in-home consultation. We prefer to send out the team supervisor that will be doing your cleaning to give you an estimate and get your cleaning instructions. They will ask about your cleaning requirements and cleaner preferences, pet instructions, keys, alarms or any other specific instructions about your household. If you have any trouble areas, or pet peeves, mention them so we can bring any special cleaning supplies required and be prepared to do the cleaning service you request on our first visit. We are happy to do any request, even very specific items room by room. You may choose to put a note out every time the cleaning team comes to your home, especially if your needs or priorities change week to week. We collect the notes and add them to your work summary, so that your cleaning services stay up to date.

Do you pick up clutter?

Of course, we do pick up all the clutter we find, its part of our job. But if the amount of clutter is excessive, it may cause your cleaning to take a longer.

What time will you arrive?

We place reminder calls the day before your scheduled house or office cleaning. If you are home we will arrive at a scheduled time. If we are running more than 15 minutes late we will call you to give you a more accurate time. If you are at work all day we will give you an estimated time of morning or afternoon. We make every attempt to arrive very close to our scheduled time, but some things are out of our control. The clients scheduled before you and traffic will affect the daily schedule. If you have a critical timing request, please let us know, and we will do our best to try to accommodate it. Please feel free to call the office and get an updated arrival time.

Can I leave a note for the cleaning team?

Yes, we welcome your input, if you are pleased with the job or have concerns. We welcome the opportunity to improve your cleaning service. It's a good idea to communicate to the office or the house cleaning team if you want special attention to an area.

How do I pay for cleaning service?

We accept cash or check. Payment is due at the time of service. Please leave a payment and a cleaning request note on the kitchen counter where our cleaning team can easily find it. Returned checks are subject to a $40.00 processing fee. If full payment is not received at the time of service, billing clients are assessed an additional $15.00.

What if I forget to leave the check?

We will call your cell phone to make sure that you do want cleaning service that day, and if so then you can mail the check. If it is received that week, no billing will be initiated or additional fees charged.

What if something wasn’t requested to be cleaned that I wanted done?

Please let us know so we can provide the cleaning service that you want. We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better. Our employees strive to provide the very best service, but we are human and misunderstandings happen occasionally. Please feel free to call the office about any question you have.

Does the Cleaning Fairy do gift certificates?

Of course. House cleaning is a wonderful gift. We provide gift certificates in any amount of time you choose. It is difficult for us to know how much a cleaning would cost when we haven’t seen the area, but we can help you with estimating a price. Some gift certificates are for a whole house cleaning, and others are for a fixed amount that the customer can apply towards their total price.

Just call (248) 943-0290 Send us an e-mail to customerservice@cleaningfairy.net

We will be happy to answer any questions you have.

What if something valuable was broken when the Cleaning Fairy team cleaned my home?

We treat your home or business with as much care as if it was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify the office or the team so we do not risk damaging them. If something is broken while cleaning the cleaning team will leave a note for you. Please call the office so we may discuss an appropriate resolution.

What if I forget the Cleaning Fairy is coming to clean my home or office?

We call all our clients the day before the scheduled cleaning to remind them of their cleaning appointment and arrival time. If the team is dispatched, drives to your home, and we can't get in to clean, a $45.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation and employee wages as they travel to and from your home. Please call us to cancel the cleaning prior to the scheduled day to avoid this charge.

What if I am running late?

If we arrive at your home and you are not answering the door, we will call your cell phone number. Generally a 15 minute wait is acceptable, but our employees have a schedule to follow and other clients to service so it is important to us to keep appointments on time.

What if something was missed and I am unhappy with my cleaning?

Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our customers, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge. If having the team return to your home is inconvenient we will adjust the price appropriately and to your satisfaction. If something small was missed that you would just like to bring to our attention, please do send us feedback, call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don't hear from you, we will assume everything is well. We welcome and encourage all feedback that will help us improve our service to you.

Services:

The Cleaning Fairy specializes in customer service.

When you call the Cleaning Fairy into your home or office you are guaranteed that our cleaning professionals will give you the very best service.

We customize our cleaning service to meet your specific requests because every home or office has different cleaning requirements.

Our reputation as a dependable service that you can trust is very important to us. We focus our efforts on not just the very best cleaning that can be done, but also the very best customer service, because we want you to be the happiest, most satisfied customer. We want to do the cleaning you want done, the way you would do it, if you had the time.

We use the safest, highest quality products.

Our Cleaning Checklist details all the services we currently provide.

Cleaning Service in all Rooms Includes
____Remove cobwebs
____Dust air vents, ceiling fan, light fixtures
____Dust blinds and tops of window treatments and ledges
____Dust all woodwork, stair rails, edging, and base boards
____Dust all picture and art frames
____Cloth dust all furniture and shelves
____Vacuum upholstery and under cushions
____Light general tidying and straightening
____Clean knickknacks, lamps, decor
____Clean mirrors and glass table tops and TV glass
____Clean glass entryway doors and windows
____Clean finger prints off switches and doors
­____Empty ashtrays and wastebaskets
____Vacuum floor, carpet, and area rugs
____Mop floor

Cleaning service in Kitchen Areas
____Put dishes in dishwasher
____Clean and disinfect all washable surfaces
____Clean counter tops, back splash, and outside appliances
____Clean inside microwave
____Clean drip pans and stove top, range hood
____Scrub and rinse sink, use terry cloth to dry and polish fixtures
____Clean interior windows
____Clean front of cabinet doors
____Clean dining table and chairs
____Clean inside window over sink
­­____Clean outside washer and dryer
­____Clean/scrub laundry tub

Cleaning Service in Bedrooms
____Make bed/change linen (when provided)

Cleaning Service in Bathrooms
____Clean and disinfectant all washable surfaces
____Clean and polish mirrors and shower glass
____Clean and disinfect sink, showers, bathtubs, and toilet
____Clean and disinfect vanities, fixtures, décor, soap dispensers, outside cabinets
____Replace linens, paper, and supplies (when provided)

 

 

 

 

Call now for

your free estimate.

248-943-0290

734-612-9981

The Cleaning Fairy, LLC

Thumbs Up

"Thanks for the beautiful job you do every week." Tom

"It does not matter what I ask to be done, it is always cleaned beautifully.  When I get home from work, the first thing I notice is the fresh smell and then see the sparkling clean house. It has taken so much stress off me, one less thing for me to worry about. The beds are made, the bathrooms are clean and my wood floors sparkle." Tally

"What I loved was the extra effort you take to clean how I like." Cathay

"Just lovely. I am so happy when I come home after you have cleaned." Harriet

"It always smells so clean after you have been here." Dianne

"Thanks for doing a beautiful job, as usual." Ramya

"You did a great job, I am looking forward to my next cleaning." Pat

The Cleaning Fairy

Great job by the cleaning fairy. Did a thorough job. Exceeded our expectations. Kim O.

We had The Cleaning Fairy come to our home this weekend and were very pleased with the work they did. We have 2 dogs so dog hair can be quite a battle and when I returned home ALL the dog hair was gone! Most other service companies I called asked for a higher fee for the first clean and I was happy that this company did not. Not to mention our home looked great after they were done! Kara

Read Unbiased Consumer Reviews Online at AngiesList.com
angieslist.com/review/7580000
 

Read Unbiased Consumer Reviews Online at AngiesList.com
Check our Reviews on Angie's List
Customer Rating: 5 Stars  
Project:Clean House Interior (Maid Service)
"She has just started and I have only had her once so far - but she was punctual and efficient - it is looking good!"
Customer Rating: 5 Stars
 
Project:Clean House Interior (Maid Service)
"She does excellent work. She does our two houses. She does a very good job."

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