"It does not matter what I ask to be done, it is always cleaned beautifully. When I get home from work, the first thing I notice is the fresh smell and then see the sparkling clean house.”
What is The Cleaning Fairy guarantee?
We offer a 100% satisfaction guarantee. If something was missed, or you are not satisfied with your house or office cleaning, please notify us within 24 hours of the cleaning and we will send the team back out at our expense to correct the problem.
We want to know if there was even a minor item you noticed that was not done the way you would like it to be done.
We ask for performance feedback from all of our customers because we want to provide the cleaning that our customers want.
Do you have references?
Yes. And we ask you to post reviews online so that others can learn about our business.
We also put them on our website. www.cleaningfairy.net
Do you bring all the cleaning supplies and equipment?
Yes, everything that is needed to clean your home is provided by the Cleaning Fairy.
Cleaning products provided by
The Cleaning Fairy cleaning team include
____Lysol Multi-surface Cleaner and Disinfectant
____Lysol Toilet Bowl Cleaner
____Tilex Mold and Mildew remover w/Bleach
____SimpleGreen Disinfectant Virucidal Fungicidal
____Weiman Stainless Steel Cleaner and Polish
____Soft Scrub w Bleach
____Mrs. Meyers Soap
____Other We are happy to use any product provided by customer
The Cleaning Fairy team will bring all equipment necessary to clean.
Shoe covers, gloves, small can liners, magic eraser, scrubbing sponges, cleaning brushes, mops, buckets, hand vacuum, upright vacuum, extension pole dusters, etc.
Our vacuums have HEPA filters to insure that the vacuum exhaust is safely filtered.
All of the products used in your home must be approved by you. Many of our products are green cleaners. We also have many unscented cleaners.
If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know. We'd be happy to do so.
What days do you clean homes?
We are available Monday through Saturday. 8 AM to 5 PM. Offices can be cleaned during open hours or overnight when the business is closed. Phone service is also available 24/7.
Openings are available for
- Occasional cleaning
- One time deep clean
- Move-IN or Move-OUT cleaning
- Regular fixed schedule
- Monthly cleanings
If you reserve cleaning appointments on a fixed schedule, you can count on your day and time being consistent and you will know exactly when the cleaning team is going to be in your home every time.
Occasional and monthly cleaning
appointments can be scheduled within the week that you call and often cleanings are available the next day.
How do you determine cleaning rates?
Our rates are based on the actual time it takes to clean your home. We charge $40 an hour per cleaning technician. A cleaning crew of 3 is $120 an hour.
How do you estimate cleaning times.
The estimated cleaning time is determined by the square foot size of your home. If there is no accumulation of residue, the
estimated cleaning time is at 400 to 600 square foot per hour per person.
. A team of 3 can clean an area of 1200 to 1800 square feet in 1 hour.
Areas that have visible accumulation of dust, dirt, salt, hair, soap scum, cooking grease, and food spills, etc. will take 2 to 3 times as long.
Why does a first time deep cleaning or initial first time house cleaning take longer than a routine maintenance house cleaning?
When there is visable accumulation of dust and build-up in areas to be cleaned, the job takes longer to clean.
Is an initial deep cleaning the only option for the first cleaning visit?
Yes, the initial deep cleaning is always hourly and you request what areas you want cleaned.
Do you send an individual or a team of house cleaners?
We always send a 2 or 3 person cleaning team depending on the home size.
Will I get the same cleaning team every time?
Yes, we will send the cleaning team that has experience in your home.
Do you require contracts?
No, we schedule and reserve appointments as you request.
Do I have to be home when you clean?
Many customers prefer to give us a key or garage door code so we can clean when they are away
Garage door codes are a great way to allow access to your home. If you prefer not to give out keys or door codes, then just schedule your cleaning at the time you leave for work and let the team in, and they will lock up when they are done.
I've never had a cleaning service before, how do I get started?
Call the office at (248) 943-0290
or email firstname.lastname@example.org and we can give you an idea of the estimated cleaning time for your home.
In-home consultations can be scheduled. There is no fee for in-home consultations or estimates.
We are happy to answer any questions you have about the cleaning services we provide.
How do I prepare for my first cleaning?
Leave a note with any instructions for the cleaning crew on the kitchen counter along with your payment and cleaning requests. Let us know if you are not going to be available for you next regular appointment, so we can book an appointment that is correct.
We recommend that you pick up laundry and clutter so that your cleaning team can focus on spending their time on cleaning the area.
Do you pick up clutter?
Of course, we do pick up all the clutter we find, its part of our job. But if the amount of clutter is excessive, it may cause your cleaning to take a longer.
What time will you arrive?
The Cleaning Fairy will give you an estimated time of morning or afternoon. If you are home we will arrive at an estimated time. We make every attempt to arrive very close to our scheduled time, but some things are out of our control. The clients scheduled before you and traffic will affect the daily schedule.
If you have a critical timing request, please let us know, and we will do our best to try to accommodate it. Please feel free to call the office and get an updated arrival time.
Can I leave a note for the cleaning team?
Yes, we welcome your input, if you are pleased with the job or have concerns. We welcome the opportunity to improve your cleaning service.
It's a good idea to communicate to the office or the house cleaning team if you want special attention to an area.
How do I pay for cleaning service?
We accept cash , check or credit card payment. The cleaning fee is due at the time of service. Please leave a payment and a cleaning request note on the kitchen counter where our cleaning team can easily find it.
Returned checks are subject to a $40.00 processing fee. If full payment is not received at the time of service, billing clients are assessed an additional $20.00.
What if I forget to leave the check?
We will call your cell phone to make sure that you do want cleaning service that day, and if so then you can mail the check. If it is received that week, no billing will be initiated or additional fees charged.
What if something wasn’t requested to be cleaned that I wanted done?
Please let us know so we can provide the cleaning service that you want.
We contact all of our clients after their cleaning to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better.
Our employees strive to provide the very best service, but we are human and misunderstandings happen occasionally.
Please feel free to call or text the office about any question you have.
Does the Cleaning Fairy do gift certificates?
House cleaning is a wonderful gift. We provide gift certificates in any amount of time you choose. It is difficult for us to know how much a cleaning would cost when we haven’t seen the area, but we can help you with estimating a price. Some gift certificates are for a whole house cleaning, and others are for a fixed amount that the customer can apply towards their total price.
Just call (248) 943-0290
Send us an e-mail to
We will be happy to answer any questions you have.
What if something valuable was broken when the Cleaning Fairy team cleaned my home?
We treat your home or business with as much care as if it was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify the office or the team so we do not risk damaging them.
If something is broken while cleaning the cleaning team will leave a note for you. Please call the office so we may discuss an appropriate resolution.
What if I forget the Cleaning Fairy is coming to clean my home or office?
We call all our clients 2 or 3 days before the scheduled cleaning to confirm their cleaning appointment and estimated arrival time.
If the team is dispatched, drives to your home, and we can't get in to clean, a $45.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation and employee wages as they travel to and from your home.
Please call us to cancel the cleaning prior to the scheduled day to avoid this charge.
What if I am running late?
If we arrive at your home and you are not answering the door, we will call your cell phone number. Generally a 15 minute wait is acceptable, but our employees have a schedule to follow and other clients to service so it is important to us to keep appointments on time.
What if something was missed and I am unhappy with my cleaning?
Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our customers, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.
If something small was missed that you would just like to bring to our attention, please do send us feedback, call, email, or leave a note for the team the next time they come out.
But please do let us know, we would not want to make the same mistake twice.
Communication is very important. If we don't hear from you, we will assume everything is well.
We welcome and encourage all feedback that will help us improve our service to you.